Q1: Are you a factory or a Trade Company? A: We are proud to say that we are a factory, equipped with state-of-the-art technology and skilled artisans dedicated to bringing your visions to life. Q2: If I reorder my products, should I pay the mold fee again? A: Absolutely not! Once your design is created, we meticulously save the mold for an impressive duration of three years. During this period, you can reorder without incurring any additional mold fees for the same design. Q3: I need my product very urgently; how fast could you produce it? A: Rest assured, your urgency is our priority! Typically, our standard production timeline is 12 to 14 days. However, for most items, we can expedite the process to a swift 5 to 9 days in cases of urgency. Our dedicated sales team will assess your needs and arrange the fastest production possible to meet your timeline. Q4: I'm unsure about the final effect and hesitant to place a mass order. Can I get a product sample? A: Certainly! Your satisfaction and confidence are paramount. Prior to committing to a mass order, we offer the creation of a sample product. Once the sample is completed, we'll provide you with detailed images and a video. Upon your approval, we will proceed seamlessly to the mass production stage. Q5: What information is required to get a quotation? A: To provide an accurate quotation, please furnish us with the following details: quantity, size, thickness, and the number of colors. Any initial concepts or images you might have are also invaluable. This information ensures we meet your expectations with precision and creativity.
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